No Emergency Response
Universal Cabs does not dispatch an ambulance, paramedic, nurse or emergency medical team. Drivers do not assess symptoms or provide emergency intervention.
Planned Non-Emergency Taxi Travel
Patient Transport Perth | Book Non-Emergency Taxi Travel
A treatment schedule, slower walk to the vehicle, uncertain return time and several mobility items can make a routine ride difficult to organise. A Patient Transport Perth request lets Universal Cabs assess the route, passenger stability, vehicle entry, carer seating, mobility aids, pickup access and return plan before accepting the journey.
This is non-emergency taxi travel for a medically stable passenger. It is not an ambulance, stretcher service, clinical transfer or medical-monitoring service. The online form sends a request; the ride is booked only after Universal Cabs confirms the trip and vehicle availability.
Quick Facts — Patient Transport Perth
Service Scope
Stable, Non-Emergency Passengers
Common Travel
Therapy, Rehabilitation & Aged Care
Not Included
Stretcher, Lifting or Clinical Care
Booking Status
Confirmed After Our Reply
Call 000 for a Medical Emergency
Do not request this taxi service for chest pain, severe breathing difficulty, uncontrolled bleeding, sudden collapse, a serious injury, stroke signs or any situation that may be life-threatening. Call 000 and follow emergency-service instructions.
No Clinical Monitoring
A taxi driver does not monitor vital signs, administer medication, operate clinical equipment or supervise a passenger whose condition may deteriorate during travel.
Ask the Treating Team When Unsure
If there is doubt about ordinary taxi travel, ask the passenger’s doctor, nurse, hospital or care team which transport type is appropriate before booking.
Is Patient Transport Perth Suitable for This Journey?
This service may suit a passenger who is medically stable, does not need clinical care during the trip and can use the confirmed taxi with independent movement or help from their own carer. The passenger’s ability to enter, sit, travel and exit should be understood before the vehicle is assigned.
- The passenger has been assessed as suitable for ordinary taxi travel.
- No stretcher, clinical escort or medical monitoring is required.
- A carer or family member will attend when personal support is needed.
- The vehicle can hold every passenger and mobility item.
- Pickup and destination access are suitable for the confirmed vehicle.
A standard taxi is not suitable when a passenger needs to be lifted, carried, transferred by the driver, transported on a stretcher or supervised clinically. Arrange an appropriate healthcare transport service for those needs.
Who May Use Planned Patient Taxi Travel?
The service supports stable passengers whose trip needs more preparation than an everyday pickup. Universal Cabs arranges transport as a taxi booking service, not as a healthcare provider.
Older Passengers
An elderly passenger may request direct travel, extra boarding time and space for a walking stick, folded frame or companion. Entry ability and vehicle height still need checking.
Carers and Support Workers
Include every accompanying person in the passenger count. A carer may assist with personal needs that sit outside the taxi driver’s role.
Therapy and Rehabilitation Travel
Arrange a stable passenger’s trip to physiotherapy, rehabilitation, allied-health care or another planned session, with enough time for entry and reception check-in.
Recurring Treatment Travel
Request repeated journeys for suitable scheduled treatments and follow-up care. Each date, pickup, return plan and vehicle arrangement must be accepted.
Aged-Care Residents
Provide the residence name, reception contact, unit or wing, pickup entrance, mobility information and carer details. The facility should approve ordinary taxi travel.
Visitors and Family Members
A family member or visitor may book the ride for another person, but the booking must contain accurate passenger, access, mobility and contact details.
What This Taxi Service Includes—and Does Not Include
Clear limits protect the passenger, carer and driver from an unsuitable transport arrangement. Explain the passenger’s practical travel needs without treating the taxi booking as a clinical handover.
Included in a Suitable Request
Route planning, extra boarding time, carer seating, mobility-item space, access notes, a return request and a vehicle assessment may be discussed before acceptance.
Not Driver Duties
Drivers do not lift or carry passengers, provide personal care, administer medicine, interpret medical instructions, monitor a condition or manage clinical equipment.
Needs a Different Provider
Stretcher transport, bedside-to-bedside clinical transfer, medical escort, active oxygen management or a passenger at risk of deterioration needs an appropriate medical transport provider.
Extra pickup time means allowing the passenger to reach and enter the vehicle at their own pace or with their carer. It does not mean the driver has agreed to physical transfer or personal-care tasks.
Vehicle Fit for Mobility and Carer Needs
Vehicle size is only one factor. Seat height, door opening, ability to transfer, wheelchair use, folded aid dimensions, total passengers and baggage can all affect the right request. A larger or higher vehicle is not automatically easier for every passenger.
Sedan Taxi
A sedan taxi may suit a passenger who can enter and exit a standard car and has limited personal belongings or folded aids.
SUV Taxi
An SUV taxi may provide extra room, but the higher seat can be difficult for some passengers. State the preferred entry height before acceptance.
Maxi Taxi
A maxi taxi may suit several carers or family members, walkers, folded mobility aids and personal bags. Capacity still requires confirmation.
Wheelchair Taxi
If the passenger must remain seated in a wheelchair, use the dedicated wheelchair taxi service and provide chair, occupant, access and companion details.
State whether the passenger transfers from a wheelchair into a vehicle seat or remains in the wheelchair. Never place a mobility aid in the passenger area without confirmation that it can be stored safely.
Carer, Boarding and Personal-Support Planning
A passenger who needs help beyond ordinary taxi access should travel with a family member, carer or support worker able to provide that assistance. The booking must include the companion in the seating plan.
Independent Entry or Carer Help
Explain whether the passenger enters independently, uses a mobility aid or receives physical support from their own companion. Do not assign lifting tasks to the driver.
Door and Path Access
State stairs, steep paths, gates, narrow driveways, reception rules and the distance from the pickup door to a safe vehicle stopping point.
Destination Handover
A taxi drop-off is not a clinical handover. Arrange a family member, carer or facility contact at the destination when the passenger cannot proceed alone.
Aged-Care Residence Pickups and Returns
Residence layouts, locked entries and reception procedures can add time. A booking made by a facility, relative or support worker should identify who will prepare the passenger, meet the taxi and receive the passenger after travel.
Departure Contact
Provide the residence name, address, wing or unit, reception number, pickup entrance and the contact responsible for bringing the passenger to the vehicle.
Passenger and Equipment
List mobility aids, personal bags, companions and any transfer limitation. Confirm that ordinary taxi transport is suitable for the passenger that day.
Return Reception
Give the return entrance and receiving contact. A driver cannot leave the taxi to provide extended supervision or personal support inside a facility.
Recurring Therapy and Treatment Travel
A Patient Transport Perth recurring request may help coordinate planned physiotherapy, rehabilitation, allied-health sessions and other suitable non-emergency treatment journeys. A repeating schedule is not active until Universal Cabs confirms the dates, times, route, vehicle and return arrangement.
Confirm Every Date and Time
Provide the complete schedule and verify each accepted pickup. Tell the booking team promptly about cancellations, public holidays or treatment-time changes.
Assess Suitability After Treatment
The treating service or passenger should confirm that ordinary taxi travel remains appropriate after the session. Arrange a carer when post-treatment support is required.
Plan the Return Method
State whether the return has a fixed time, requires a separate call or forms part of an accepted recurring schedule. Appointment overruns can affect availability and cost.
Hospital Appointments, Discharge and Other Services
This page focuses on broader planned travel for stable passengers, carers, therapy, rehabilitation and aged-care journeys. A trip centred on a hospital, doctor, specialist, imaging visit or discharge belongs on the dedicated hospital service page.
Hospital and Clinic Appointments
Use the hospital appointment taxi service for hospital entrances, outpatient visits, clinic appointments, suitable discharge pickups and appointment return planning.
NDIS-Related Travel
NDIS plan, support and billing questions belong under NDIS transport in Perth. Do not assume Universal Cabs is NDIS registered or that funding applies without confirmation.
Long-Distance Care Travel
For a stable passenger travelling beyond a normal local route, submit the full itinerary through long-distance taxi transfers from Perth.
For discharge travel, the hospital or facility should confirm that an ordinary taxi is appropriate. Provide the ward, pickup entrance, receiving address, carer details, bags and mobility aids. A taxi does not provide a clinical discharge escort.
What to Share—and What to Keep Private
Universal Cabs needs practical information to assess transport, not a full medical history. Share only details relevant to vehicle access, passenger movement, companion seating, equipment, timing and safe route planning.
Operational Details to Share
Give full addresses, date, requested time, passenger count, mobility aids, wheelchair transfer status, carer needs, entry limits, baggage and return plan.
Avoid Unnecessary Health Records
Do not send diagnoses, medication lists, test results or private clinical documents unless a relevant service has specifically requested information needed for transport.
Use a Working Contact
Provide the passenger, carer, residence or facility contact who can answer pickup questions. Keep the phone available around the requested time.
How to Book Patient Transport Perth
A complete request helps the team identify whether a taxi can meet the passenger’s practical travel needs.
1
Enter the Full Route
Give pickup, destination and stop addresses, plus the date and requested time.
2
Describe Travel Ability
State vehicle entry, transfer ability, walking pace and whether a carer assists.
3
List People and Items
Count passengers, carers, wheelchairs, walkers, folded aids, bags and personal belongings.
4
Add Access and Return Notes
Provide gates, reception points, entrances, receiving contacts and the proposed return plan.
5
Wait for Acceptance
The form is a request. Travel is booked only after Universal Cabs sends confirmation.
Return Trips, Waiting and Schedule Changes
Medical and care appointments do not always end at a predictable time. A return plan should state what happens if the passenger finishes early, runs late or is no longer suitable for ordinary taxi travel.
Fixed Return Pickup
Use a fixed time only when the end time is reasonably known. Include the exact entrance and a working contact for changes.
Flexible Return Request
A later call or flexible request remains subject to driver and vehicle availability. It is not a guaranteed immediate collection.
Waiting Arrangements
Tell the booking team if waiting is requested. Waiting time, changed stops and delays may affect the fare and the driver’s next accepted journey.
Fare, Payment, Receipts and Community Options
Trip cost can be affected by route, distance, time, traffic, waiting, stops, vehicle type, tolls or access charges and the accepted booking arrangement. Ask about payment and receipts before travel. Do not assume PTSS, NDIS funding, Cabcharge, insurer payment or an account arrangement applies.
Request Current Fare Information
Provide the complete route, passenger total, vehicle, mobility items, access needs and return plan. A general website statement is not a fixed quote.
Ask About Payment and Receipts
Confirm accepted payment methods and request the required receipt format before the trip when a family, facility, employer, insurer or support organisation is involved.
Government Community Transport
Some eligible people may access separate planned community transport. Read the official HealthyWA community patient transport information for eligibility and provider details.
Universal Cabs is a commercial taxi booking service and is not the HealthyWA community patient transport program.
WA-Authorised Taxi Booking Service
Universal Cabs is listed as a Western Australian on-demand booking service under authorisation ODBS 1011308. The business address is 180 Hay Street, Perth WA 6000, Australia. These details identify the booking service; they do not make Universal Cabs an ambulance or healthcare provider.
Check the Perth taxi service areas for general coverage. For local listing details, visit the non-emergency patient taxi near me in Perth profile. Call 0433 530 058 for booking help.
Request Patient Transport Perth Travel
Send the route, date, requested time, passenger stability, vehicle entry needs, carers, mobility aids, access notes and return plan. Universal Cabs will assess the taxi request and reply. The trip is not confirmed until acceptance is received.
Patient Transport Perth FAQs
What does Universal Cabs patient transport include?
It is planned, non-emergency taxi travel for a medically stable passenger. A booking may include vehicle assessment, extra boarding time, carer seating, mobility-item space, access notes and a return request. It does not include clinical care, lifting, stretcher transport or medical monitoring.
Is this patient taxi service the same as an ambulance?
No. Universal Cabs does not provide ambulance response, paramedics, stretcher transport, medication administration, clinical observation or emergency intervention. Call 000 for a medical emergency. Ask the treating healthcare team when there is doubt about whether an ordinary taxi is appropriate.
Who is suitable for non-emergency patient taxi travel?
The service may suit a medically stable passenger who does not need clinical care during travel and can use the confirmed vehicle independently or with help from their own carer. Passenger stability, entry ability, mobility aids and destination support should be assessed before booking.
Can I book a taxi for an elderly parent?
Yes, when ordinary taxi travel is suitable. Share the passenger’s walking pace, vehicle-entry ability, mobility aids, pickup access, destination contact and whether a carer will attend. A driver cannot provide lifting, personal care or extended supervision inside a residence or facility.
Can a wheelchair user request patient taxi travel?
Yes. State whether the passenger transfers into a vehicle seat or remains seated in the wheelchair. A passenger remaining in a wheelchair needs a wheelchair-accessible taxi. Provide the chair type, dimensions, occupant, companions, pickup access and destination entrance before acceptance.
Will the driver lift the passenger or provide medical assistance?
No. Drivers do not lift or carry passengers, provide personal care, administer medication, monitor health conditions or manage clinical equipment. A family member, carer or suitable medical transport provider must handle support outside the normal taxi driver role.
Can I request recurring transport for therapy or treatment?
Yes, subject to schedule, driver and vehicle availability. Submit all dates, pickup times, destinations, mobility needs and return arrangements. A recurring request does not become active until Universal Cabs confirms it, and later appointment changes should be reported promptly.
Can Universal Cabs collect someone after hospital discharge?
A suitable discharge taxi may be requested after the facility confirms ordinary taxi travel is appropriate. Provide the ward, entrance, receiving address, carer, mobility aids and bags. This service does not provide a clinical escort, stretcher or bedside-to-bedside medical handover.
Does submitting the online form confirm the booking?
No. The form sends a request for assessment. The ride is booked only after Universal Cabs accepts the route, time, passenger requirements and vehicle needs. Check the reply and report any change in mobility, carers, equipment, addresses or return timing.
How much does non-emergency patient taxi travel cost?
Cost can depend on route, distance, time, traffic, waiting, stops, vehicle type and access charges. Provide the complete trip for current information. Ask about payment methods, receipts, PTSS, NDIS funding, insurer payment or account arrangements rather than assuming any applies.
