Reviews, Complaints & Suggestions
Tell us how your trip went. Share a public review on Google, raise a complaint with our team, or send a suggestion that helps us improve taxi travel across Perth.
Review Us on Google
Travelled with Universal Cabs? Please share your genuine experience on Google. Honest reviews help other passengers choose with confidence and show our drivers what they do well.
Google opens in a new tab with our business profile. Choose “Write a review” to leave your rating.
Make a Complaint
If something went wrong with a trip, a driver, a fare or a booking, tell us here. Your complaint goes straight to the Universal Cabs team.
- Choose the category that fits best, so it reaches the right person.
- Add your booking reference and the date, time and route of the trip.
- Leave a phone number if you would like a call back.
Need help with a journey happening now? Call 0433 530 058.
Complaint Form
Share an Idea or Feedback
Compliments for a driver, thoughts on our service or an idea to make booking easier: we read every message and use it to improve.
- Pick the feedback type, and add a star rating if you like.
- Mention a booking reference if your feedback is about a specific trip.